Your privacy matters to us. This Privacy Policy explains what personal information jl18 collects from Filipino players, how it is used, and the steps we take to keep it secure. By using the platform, you agree to the practices described here.
Last updated: 2025. Applies to all registered players in the Philippines.
When you register for a jl18 account, we collect personal details including your full name, date of birth, email address, and mobile number. During the account verification process, you may be asked to submit a copy of a valid government-issued ID to confirm your identity and age. When you make deposits or withdrawals, we record transaction details such as the payment method used, the amount, and the timestamp of each transaction. We also collect technical data automatically, including your device type, browser version, IP address, and session activity logs. This information helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players.
The personal data we collect is used primarily to operate and maintain your jl18 account and to process your deposits and withdrawals accurately. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to platform policies. Identity and age verification data is used solely to comply with responsible gaming obligations and to ensure that only eligible players in the Philippines can access the platform. Technical and session data is used to monitor platform performance, investigate reported issues, and protect against fraud or unauthorised access. We do not use your personal data for unrelated commercial purposes, and we do not sell your information to third parties.
jl18 may share your personal data with trusted third-party service providers who assist in operating the platform, such as payment processors and identity verification services. These providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information if required to do so by applicable Philippine law, a court order, or a lawful request from a regulatory authority. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. We do not share your personal information with advertisers or unrelated third parties under any circumstances.
jl18 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that sensitive information such as passwords and payment details cannot be intercepted in transit. Account passwords are stored in hashed form and are never accessible in plain text, even to platform staff. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities before they can be exploited. If you suspect that your account has been compromised, you should change your password immediately and contact our support team at [email protected] so we can investigate and take appropriate action.
We retain your personal data for as long as your jl18 account remains active and for a reasonable period thereafter in accordance with applicable legal and regulatory requirements in the Philippines. Transaction records are kept for a minimum period required by financial regulations to support auditing and dispute resolution. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, except where retention is required by law. Data that is no longer needed for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked to you. You may contact us at any time to enquire about the specific retention period that applies to your account data.
As a player based in the Philippines, you have the right to request access to the personal data that jl18 holds about you, and to ask for corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data, subject to any legal obligations that require us to retain certain records. If you believe that your data has been processed in a manner that is inconsistent with this Privacy Policy, you have the right to raise a concern with us directly by emailing [email protected]. We are committed to responding to all data-related requests within a reasonable timeframe and in a transparent manner. Your rights under this policy are in addition to any rights you may have under applicable Philippine data protection legislation.
jl18 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in or navigate the site. Analytical cookies help us understand which features are most useful to Filipino players so we can continue to improve the platform experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the jl18 platform.
jl18 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, the revised policy will be published on this page with an updated effective date, and registered players may be notified via email. Your continued use of the platform after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. If you have any questions about a specific change, you are welcome to contact our support team for clarification.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jl18 handles your personal data, please reach out to us by email at [email protected]. Our support team is available to assist Filipino players with data access requests, correction requests, and any privacy-related enquiries. For general questions about your account, deposits, withdrawals, or platform features, the FAQ page is a helpful starting point. jl18 is committed to handling all privacy enquiries with care and responding in a timely and respectful manner. We value the trust that our players place in us and take our data protection responsibilities seriously.
The FAQ page covers the most common questions from Filipino players. You can also create a new account or log in to manage your existing one.